CONTENTMENT

Have you ever, at any one time, had the feeling that life is bad, real bad, and you wish you were in another situation?You find life make things difficult for you, work sucks, life sucks, everything seems to go wrong...

Read the following story... it may change your views about life:

After a conversation with one of my friends, he told me despite taking 2 jobs, he brings back barely above 1K per month, he is happy as he is. I wonder how he can be as happy as he is considering he has to skimp his life with the low pay to support a pair of old parents, in-laws, a wife, 2 daughters and the many bills of a household.

He explained that it was through one incident that he saw in India that happened a few years ago when he was really feeling low and touring India after a major setback.

He said that right in front of his very eyes he saw an Indian mother chop off her child's right hand with a chopper. The heplessness in the mother's eyes, the scream of pain from the innocent 4-year-old child haunted him until today.

You may ask why did the mother do so; had the child been naughty, had the child's hand been infected?? No, it was done for two simple words- - -TO BEG!

The desperate mother deliberately caused the child to be handicapped so that the child could go out to the streets to beg.

Taken aback by the scene, he dropped a piece of bread he was eating half-way. And almost instantly, a flock 5 or 6 children swamped towards this small piece of bread which was covered with sand, robbing bits from one another. The natural reaction of hunger.

Stricken by the happenings, he instructed his guide to drive him to the nearest bakery. He arrived at two bakeries and bought every single loaf of bread he found in the bakeries. The owner was dumbfounded but willingly sold everything. He spent less than $100 to obtain about 400 loaves of bread (this is less than $0.25 per loaf) and spent another $ 100 to get daily necessities.

Off he went in the truck full of bread into the streets. As he distributed the bread and necessities to the children (mostly handicapped) and a few adults, he received cheers and bows from these unfortunate. For the first time in his life he wondered how people can give up their dignity for a loaf of bread which cost less than $0.25.

He began to tell himself how fortunate he is. How fortunate he is to be able to have a complete body, have a job! , have a family, have the chance to complain what food is nice and what isn't nice, have the chance to be clothed, have the many things that these people in front of him are deprived of...

Now I begin to think and feel it, too! Was my life really that bad?Perhaps... no, I should not feel bad at all... What about you? Maybe the next time you think you are, think about the child who lost one hand to beg on the streets.

'Contentment is not the fulfillment of what you want, it is the realization of how much you already have.'

When the door of happiness closes, another opens, but often times we look so long at the closed door that we don't see the one which has been opened for us.

It's true that we don't know what we've got until we lose it, but it's also true that! we don't know what we've been missing until it arrives.

The happiest of people don't necessarily have the best of everything; they just make the most of everything that comes along their way.

The brightest future will always be based on a forgotten past, you can't go on well in life until you let go of your past failures and heartaches.

Please send this message to those people who mean something to you, to those who have touched your life in one way or another, to those who make you smile whn you really need it, to those that make you see the brighter side of things when you are really down, to those who you want to let them know that you appreciate their friendship.

And if you don't, don't worry, nothing bad will happen to you, you will just miss out on the opportunity to brighten someone's day with this message.

True Love And Devotion

Sad. We could take some lessons from animals about caring and loving each other.

His wife is gravely injured.

He brings her food and tends to her.The next time he returns with food, he finds that she has died.He tries to wake his dead wife.

He stands beside her and screams.

Finally, he stands beside her in sorrow.


Photos of two birds, said to have been taken in the Republic of Ukraine, where the bird tries desperately to save his wife.Millions of people cried after seeing these photos in America and Europe.It is said that the photographer sold these pictures for a nominal price to a famous newspaper in France.And all the copies of that newspaper were sold out on the day it published them.Love is not finding someone to live with;it's finding someone you can't live without.- Rafael Ortiz

FLOWERS

" Competition is a by-product of productive work not its goal. A creative man is motivated by the desire to a chieve, not by the desire to beat others".

10 Principals of Success

How do we define success? Webster's dictionary defines success as " the attainment of wealth, favor , or eminence." I think we would agree that Webster's definition is quite accurate in terms of how we look at people that we perceive to be "successful".
I would like to expand on this thinking with the following 10 Principles of Success

1) Have a Dream- Create a vision for your future, no matter how big or outrageous your dream is.

2) Develop your Action Plan- Goal setting: Organize your thoughts and feelings on paper, when you do that they become more real. Tape these goals to bathroom mirror, or the refrigerator, somewhere you will see them on a daily basis.

3) Control your Focus- In this day and age of "multi-tasking" you may find this principle hard to follow. However, you must remain focused on your goals if you hope to attain success. Don't let yourself get distracted.

4) Seek Guidance- Finding a mentor is of the utmost importance! Find someone you respect and would like to learn from.

5) Practice Self-Discipline- There will be times when you will be tested, you need to stay on target, and re-focus on your goals.

6) Be Aggressive- I don't know of any successful people that sat around and waited for things to just happen! You need to make things happen, take the initiative and Go For it.

7) Believe in Yourself- If you don't who else will? Be confident in your abilities to turn things around when things don't look so good. Your attitude is a little thing that can make a big difference.

8) Be a Pioneer- You will undoubtedly run into people who will tell you "it can't be done" ignore them, if you have an idea that has not been tried before work to make it a reality. Every great achievement was once considered impossible.

9) Learn to Budget- Put your time, energy and money behind your plan, but do not forget to budget time for you family! They are the reason for your success.

10) Love what you Do- No matter what, you must love what you do in order to live a rich, healthy and successful life.

Program Title: TRAINING NEEDS ANALYSIS

Program Objectives:
The function of training is to increase efficiency, productivity and uplift staff morale: as such it is part of organizational commitment to develop staff in line with the company's objectives and business direction.

Training is an investment, and the Needs Analysis can ensure training cost effective. TNA which executed appropriately will improve staff performance and the investment on training will result in value-added human resources. Hence, this two-day prgram will adopt a hands on approach so that the participants are equipped with knowledge and skills of capitalize the limited training resources to meet their organization's needs.

At the end of this program, the participants are expected to:

• Distinguish between training and non-training interventions; the difference amongst training,development and education.
• Identify the training needs that is related to the objectives of the Company, the Department, the Occupational and the Individual.
• Decide the appropriate methods to use to identify and analyze training and development needs for different level of employees.
• Produce a framework for identifying the training needs and readily be implemented at their organization.
• Transform the training needs to training plan and presenting a thorough written report/presentation to the Board.

Program Contents:

Defining Training Needs Analysis

• Training, Development and Education
• Training and Non-Training Intervention.
• Identify specific challenging areas in organization.

Levels of Training Needs Analysis & the Training Cycle

• Organizational, Operational/Departmental, Occupational & Individual training and development Needs.
• Stages of Analysis.

TNA Methodology

• Designing the content of TNA
• The various methods and strategies of collecting information - Problem Analysis, Customer and Employees Satisfaction Surveys/Questionnaires, Observation and (Group/Individual) Interviews.
• Capitalizing Force-Field Analysis.
• Analyzing Performance Management & Appraisal proceses.
• Job Analysis & Job Description/Specification.

Post-TNA: Implementing Training Plans

• Aligning to Company's business direction.
• Converting TNA to Training Plans to Action.
• Presenting Training Plan.
• How to market training to others within the organization.

Evaluation Processes

• Follow-Up and reviewing the processes.
• Training Audit & Training Satisfaction Survey.
• Levels of Evaluation.

Methodology:
Lectures, group dynamics & simulation exercises, presentations, and video reviews.

Program Duration: 2 Days.

Program Title: EFFECTIVE BUSINESS REPORT AND PRESENTATION

Program Objectives:
Excellent communication skills, particularly in the business writing are a necessary tool in the rapidly changing business environment. Readers need to acquire information quickly and with clarity, and writers must be able to gauge the needs of the readers. Hence, this cource is particularly designed on how to present written corresponence and reports succinctly and able to gain the positive responses from the readers.

At the end of this program, the participants are expected to:

• Improve the writing skills with clarity, conciseness and correctness in presenting business reports and letters.
• Learn techniques of business report presentation skills and styles.
• Understand and apply the factors which affect report format, style and organization of ideas.
• Apply persuasive writing techniques to winning proposal.

Program Contents:

• Planning, paragraph organization and sentence construction.
  . Using the appropriate style ad vocabulary.
  . Information gathering and note-taking.
  . Clarity and conciseness.
• Business Writing Style - six elements of style that contribute to the overall tone of business communication.
• Preparation of brief reports - planning, organizing, writing and formattting reports. Editing and correcting. Organization and layout. Planning an outline, using the right techniques and systematic approach.
  
• Preparation of business proposals - using persuasive writing techniques.Formatting reports that business people like to read.Presentation of an effective Business Reports and understanding the audience's needs

Methodology:Lectures, group dynamics & simulation exercises, presentations, and video reviews.

Program Duration: 2 Days

Program Title: TIME MANAGEMENT WORKSHOP

Program Objectives:

Effective Time Management helps people influence events and conditions instead of allowing events to inflence and take change of the life. This workshop is designed to assist participants fine-tune their time management and planning skills. It leads participants a six-step process for developing effective goal setting and planning. The participants are expected to:

• Increase the effeciency and effectiveness of the planning process by using a six-step process for developing effective plans.
• Understand that effectiveness requires balancing important relationships, roles and acttivities.
• Plan weekly and implement daily based on your mission, roles goals and priorities.

Program Contents:
Knowing Who You Are

• Developing Habits
• Leaders are made of 3 different paradigms
• Vision creates the future
• What is Your Personal Mission in Life :
  . Results You Want To Achieve
  . Contributions and Accomplishments
  . Role Modeling: Your Life's Legacy

Discovering the Values Matters Most To You

• Identifying what are your governing values.
• The Productivity Pyramid: Act, Plan & Discover
• Key Relationships & ResponsibilitiesThe

Time Management Matrix

• Undersanding the difference between Urgan and Important
• The 4 Quadrants of Time Management Matrix: How Do I Spend My Time?
• The Six-Step process

Determining Priorities

• Identifying First Things First
• Eliminating the non-essentials
• Integrity in the Moment of Choice
• From Time Management to Personal leadership

Methodology:

Lectures, group dynamics & simulation exercises, presentations, video reviews and experiential learning activities.

Program Duration: 1 Day

Program Title: BUSINESS WRITING SKILLS FOR CLERICAL STAFF

Program Objectives:
At the ed of the program, the participants are expected:

• To plan better and prepare writing assignments effectively.
• To choose the right words and graphics to communicate information and idea.
• To be able to edit and analiyze reports for accuracy, readability, sequencing, and overall impact.

Program Outline:

• Understanding the basic principles and exercises on grammar.
• Using the appropriate style and vocabulary.
• Information gathering and note-taking
• Clarity and conciseness.
• Editing and correcting.
• Organization and layout.
• Planning an outline, using the right techniques and systematic approach.
• Structure and sequence - appropriate patterns which enables the readers to understand.

Methodology:Lectures, video presentation, exercises, group discussion.

Duration: 2 Days

Program Title: BUSINESS WRITING SKILLS FOR EXECUTIVES

Program Objectives:
At the end of the program, the participants are expected to:

• Improve their skills in writing clear, concise letters, memos, reports and responding to e-mails.
• Understand the reader's position to gain a new perspective on writen communication.
• Understand factors which affect report format, style and organizing the content/information.
• Apply persuasive writing techniques to gain the interest of the readers.

Program Outline:

• Planning, paragraph organizatio and sentence construction.
• Business writing Style - six elements of style that contribute to the overall tone of business communication.
• Writitng Letters and Memos to external parties which are businesslike.
• Preparation of brief reports - planning, organzing, writing and formatting reports.
• Preparation of business proposals - using persuasive writing techniques.

Methodology:Lectures, video [resentation, exercises and group discussion.

Duration: 2 Days

Program Title: CUSTOMER SERVICE II

Program Objectives:
Managing Customer Service is designed based on the Service Audit. It is a customized program, identifying the service performance and customers' expectations' gap. Therefore, it is pertinent to execute the service Audit prior to the training program. At the end of this program, it is expected that the staff need to formulate an action plan as to how will they improve the service level. Hence, the presence of the Head of Departments is crucial to develop the action plan with the staff and building commitment to achieve the service objectives.

Aim

To focus on key elements of service that allows participants to strive for and sustain service excellence beuond customer expectations.

Program Objectives

At the end of the course, the participants are expected to:

• Understand the neede and wants of the target customers.
• Identify the service performance gap and the courses of action to be taken for improvement.
• Develop and formulate a follow-up plan for implementation at the work place.
• Enhance the customer service skills.

Program Outline

• Review of the 7 Critical Success Factors of SC program Part I
• Review the results of Customer Service Audit - and managing customers' expectation gaps.
• The key characteristics of customer service excellence.
• How to handle difficult customers and complaints.
• The key elements in delivering customer service through telephone.
• The importance of human relation skills in providing excellent customer service.
• Develop an action plan to enhance the customer service level at the company

Methodology:

Lectures, group dynamics, presentations, video reviews and expeciential learning activities.

Duration: 2 Days